Gorgeous Smiling Hotels launches "GSH Academy" learning platform

Gorgeous Smiling Hotels launches "GSH Academy" learning platform

The renowned umbrella company GSH supports employees through digital training content and live webinars that can be conveniently integrated into everyday work at any time 

Munich, November 9, 2022 - Lifelong learning, no demanding without encouraging: True to this guiding principle, Gorgeous Smiling Hotels founds the "GSH Academy" as a learning platform for employees with training content from all departments and live webinars. Each department creates corresponding content on its own, which can be seamlessly and conveniently integrated into the daily work routine. Here you can currently find 70 self-made training videos such as "The perfect check-in", "Complaint handling in the restaurant", "Standards when checking rooms" and much more - digital, flexible and available at any time. The GSH Academy was launched on November 18, 2021; a mobile app is also to be launched in December 2022 in response to popular demand from employees. In addition, after a long pause due to the pandemic, the first live training sessions in the areas of communication, property management system and revenue were held again in June of this year and met with great enthusiasm.

Hanjo Koch, Director of Sales

 ©Gorgeous Smiling Hotels

The founding members of the Academy are Meike Bucher, Head of Human Resources, Hanjo Koch, Director of Sales, Andreas Giannopoulos, Head of Sales & Marketing - PR & Reservations and Joline Mumme, Dual Student. A few months later, the management team was expanded to include Grit Vinzens, Head of Pre-Opening, and Manuell Topell, Assistant Head of Revenue Management.

"It is an absolute priority for us to train our employees in the best possible way and also to keep developing them in their professional careers. Further development is enormously important to avoid stagnation and to make our team even better," says Edwin Jebbink, COO of Gorgeous Smiling Hotels.

Among the 70 existing training contents, which are continuously developed further, are currently video trainings and trainings for the reception such as telephone etiquette, complaint handling and the perfect check-in/check-out as well as courses for service staff in the restaurants around the topics of greeting guests, no-go's in guest contact, complaint management and much more. Sales training includes content on lead generation and potential analyses, additional sales or upselling, and product knowledge of all hotels through virtual hotel tours. Reservation and revenue training consists of sequences of a reservation call, reservation segmentation and distribution channels. In addition, there are cross-departmental courses such as Excel Basics and Advanced Tricks, E-commerce, Social Media, Social Networking, Online Reputation Management and General Behavioral Training.

"We are very pleased to be able to offer our colleagues such a valuable tool with multi-faceted training content. It creates real added value, the content can be accessed flexibly, and it provides new knowledge in some subject areas and more confidence when entering new territory," comments Meike Bucher, Head of Human Resources and founding member of the GSH Academy, on the new platform. Further information on GSH is available at gsh-hotels.com. 

Brands by Gorgeous Smiling Hotels

As an independent brand in the design midscale segment, Arthotel ANA developed within a very short time into a popular hotel brand with special services, features and locations in first-class city locations. Whether as a glamorous hotspot in downtown Leipzig or as a serviced apartment such as ANA Living by Arthotel ANA in Augsburg, Oberhausen or Stuttgart - at Arthotel ANA, comfort, state-of-the-art technology and stylish design that ensures well-being go hand in hand. This makes GSH 's concepts suitable for both existing conversions and new buildings. The serviced apartments of the ANA Living by Arthotel ANA brand, on the other hand, were designed for long-term guests. Similar to Arthotels ANA, the focus here is on services, furnishings and contemporary design in the midscale segment. In addition, the Arthotel ANA brand itself also acts as a franchisor.

As another brand, Rilano Hotels & Resorts stand for timeless elegance and style, high service quality and integration of the latest technologies. The name Rilano combines the best of three countries with a great tradition of hospitality: Italy as a symbol of lightness and joie de vivre, America as the country of origin of state-of-the-art technologies and high service standards, and domestic German roots symbolising reliability and quality.

About Gorgeous Smiling Hotels: 

As an umbrella company, GSH coordinates development, yield management, purchasing and sales as well as the marketing of the operating companies and all legal matters under one umbrella. Franchise partners of the GSH Group are, for example, global players such as InterContinental Hotels Group, Hilton or Wyndham, whose brands are successfully adapted for the European market. Thus, the portfolio currently ranges from around 40 management operations and more than 20 franchise operations, from budget hotels to serviced flats to the upscale star hotel industry.

The Group is expanding particularly strongly in Germany, Austria, Switzerland and the Netherlands - further expansion plans for Europe are already in place.

Press Contact Gorgeous Smiling Hotels: 

Michaela Rosien PR, Michaela Rosien, Sankt Anna Platz 1a, D-80538 Munich

T +49-173-29 177 92, e-mail, m.rosien@michaelarosien-pr.de, michaelarosien-pr.de