WE OPEN. WE TAKE CARE.
a personal message of our shareholder heiko grote
The long period of waiting has come to an end and finally are we able to welcome you again in one of our hotels.
We would like to assure you personally that it is our top priority to provide a safe and healthy environment for our guests, associates and partners. There are challenging times behind and ahead of us in which it has become even more important to follow the guidance of local health and safety authorities. We assure you that we are following the development of the COVID-19 pandemic very closely and that we are always up to date.
Today, we do not know how the coronavirus (COVID-19) is going to progress, but we are aware of our social responsibility and would like to offer you the highest safety while travelling.
When the time is ready to reopen our hotels, our team will be trained for various scenarios. Our associates in all our hotels have taken every hygiene-, and precaution-measurement to ensure you a pleasant and safe stay.
Higher intensity of cleaning in our rooms and suites and intensified hygiene checks. Frequent disinfection of exposed surfaces like door knocks, card readers and elevator
buttons with disinfectants.
Towels will be wrapped in protective foil right after they are cleaned. The glass toothbrush holders will be replaced by wrapped plastic holders for one-time usage only.
On request, the daily cleaning of the room may be cancelled for the length of your stay. In this way we can guarantee that no one enters your room.
Provision of additional disinfectant dispensaries and one-time towels in all public spaces and the relevant bathrooms.
Wearing of protective masks and gloves during direct contact with guests.
In selected hotels you may choose to check in or out using the “Hotelbird App”. If you choose this way of checking in, you need to download the free app. You can find this App on the Apple Store or Google Play Store.
Plexiglass-appliances at the front desk for the check-in and out process, indicators to stay in the safety distance on the ground, return of key-cards in separate box which will be disinfected and cleaned before reusage. Frequent disinfection of card readers while providing cash-free payments.
Magazines, pens, pillows, plaids and/or wool-blankets will be removed from the rooms in order to reduce additional points of infection. Things of frequent usage such as pens will be disinfected frequently.
In restaurants, there will be a safety distance of 1,5 meters between tables and the opening hours will be increased to avoid having too many guests in the restaurant simultaneously. While serving and cleaning tables, contact with our associates shall be avoided due to the chance of the virus being spread through the respiratory system.
You will experience a changed breakfast set-up in the morning. We are testing new forms of presentation and service on a regular basis to ensure you a great breakfast experience in compliance with all hygiene standards at all times.
Our associates have been provided with clear guidelines to react fast and appropriate if there are any suspected cases of a corona-infection, to help and take care of our guests.
We would like to use this opportunity to thank you for your loyalty and we are looking forward to welcome you soon again. We would really appreciate if you book us directly on www.rilano.com or www.ana-hotels.com
Please do not hesitate to contact us for any personal questions and stay healthy!